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Feedback Process

The ultimate goal of the Firm is to meet or surpass client expectations while servicing clients with disabilities. Comments on our services relating to how well those expectations are being met are welcome and appreciated.

Feedback regarding the way the Firm provides services to persons with disabilities can be made verbally (in person or by phone) or in writing (by Client Feedback Form or by letter).  All feedback will be directed to the Director of Human Resources. Complaints will be addressed according to the already established complaint management procedures of the Firm.

The Firm is committed to making feedback processes accessible and will provide accessible formats and communications supports when requested.

Contact Information:

2100 Scotia Plaza
20 King Street West
Toronto, ON M5H 3C2
Attn: Director of Human Resources

Telephone: 416.869.5300
Fax:  416.350.6915